Privacy Policy

velomystaric collects information necessary to provide our investment education services and improve your learning experience. We're transparent about what we collect and why.

Personal Information You Provide

• Account Information: Name, email address, phone number when you register for courses or create an account
• Educational Background: Information about your investment knowledge level and learning goals to personalize your experience
• Payment Information: Billing details processed through secure third-party payment processors (we don't store credit card numbers)
• Communication Data: Messages you send us through contact forms, emails, or customer support interactions
• Profile Information: Optional demographic information you choose to share to help us improve our educational content

Information Collected Automatically

Data Type	Purpose	Retention Period
Website Usage Data	Improve user experience and course effectiveness	24 months
Device Information	Ensure platform compatibility	12 months
Log Data	Security and technical troubleshooting	6 months
Learning Progress	Track educational advancement	Lifetime of account

Your information helps us deliver quality investment education and maintain a secure learning environment. Here's exactly how we use different types of data:

Educational Services

We use your information to provide personalized learning experiences, track your progress through courses, and recommend relevant educational content based on your knowledge level and interests.

Communication and Support

• Send course updates, educational newsletters, and important platform announcements
• Respond to your questions and provide technical support
• Share relevant investment education resources and market insights
• Notify you about new courses that match your learning interests

Platform Improvement

We analyze usage patterns to understand which educational content is most effective, identify technical issues, and develop new features that enhance the learning experience.

Legal and Security Purposes

When necessary, we may use information to comply with legal obligations, prevent fraud, protect our platform's security, and enforce our terms of service.

velomystaric takes a conservative approach to sharing your information. We limit disclosure to specific circumstances that support your educational experience or meet legal requirements.

Service Providers

We work with trusted third-party companies that help us operate our platform:

• Payment Processors: Secure handling of enrollment fees and subscription payments
• Email Services: Delivery of course materials and educational communications
• Cloud Hosting: Secure storage and delivery of educational content
• Analytics Providers: Anonymous usage data to improve our educational offerings

Legal Disclosures

We may disclose information when required by Canadian law, court orders, or regulatory investigations. In such cases, we'll notify affected users unless legally prohibited from doing so.

Business Transfers

If velomystaric merges with another company or transfers ownership, your information would be part of the transferred assets. You'd receive advance notice of any such change and your rights under this policy would continue to apply.

What we don't do: We never sell your personal information to marketers, data brokers, or other commercial entities. Your educational data remains private and is never shared for advertising purposes.

Under Canadian privacy law, you have specific rights regarding your personal information. We've made it easy to exercise these rights through clear processes.

How to Exercise Your Rights

To make a privacy request, email us at info@velomystaric.com with "Privacy Request" in the subject line. Include your full name and describe specifically what you'd like us to do. We'll respond within 30 days and provide requested information within 90 days.

There's no charge for most privacy requests. However, if you make excessive or repetitive requests, we may charge a reasonable fee to cover administrative costs.

Protecting your information is fundamental to our educational mission. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• Encryption: All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest
• Access Controls: Multi-factor authentication and role-based access limits who can view your information
• Network Security: Firewalls, intrusion detection, and regular security monitoring protect our systems
• Regular Updates: We maintain current security patches and conduct vulnerability assessments

Operational Security

Our team receives regular security training and follows strict protocols for handling personal information. We conduct background checks on employees with access to user data and limit access to only what's necessary for their job functions.

Data Backup and Recovery

Your educational progress and account information are backed up regularly to secure, geographically distributed locations. This ensures your learning history remains safe and accessible even in the event of technical difficulties.

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account and Educational Data

Your account information and learning progress are retained for as long as your account remains active. After account closure, we keep educational records for 7 years to provide transcripts and verify completion certificates if requested.

Communication Records

Customer support interactions and educational communications are kept for 3 years to help resolve future questions and improve our services.

Financial Records

Payment information and enrollment records are retained for 7 years to comply with Canadian tax and business record requirements.

Marketing Communications

If you subscribe to our educational newsletter, we keep your email address until you unsubscribe. Unsubscribed addresses are deleted within 30 days.

Automatic Deletion

We have automated systems that delete expired data according to these retention schedules. You don't need to take any action – old information is removed automatically when retention periods end.

velomystaric uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. You have control over most cookie settings.

Essential Cookies

These cookies are necessary for the platform to function properly. They enable account login, course progress tracking, and security features. These cannot be disabled without affecting platform functionality.

Analytics Cookies

We use analytics tools to understand which educational content is most valuable and how students navigate our platform. This information helps us improve course design and user experience. These cookies collect anonymous usage data.

Preference Cookies

These remember your settings like preferred language, course display options, and accessibility preferences to personalize your experience.

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management panel. Disabling certain cookies may limit some platform features but won't prevent access to educational content.

We don't use advertising cookies or share data with advertising networks. Our tracking is focused solely on improving educational outcomes and platform performance.